FoliumAI values your privacy and is committed to ensuring a safe and transparent online experience. This Privacy Policy explains the types of information we collect, how we use it, and the measures we take to safeguard it.
Information we collect
We collect personal and technical information necessary to provide AI-powered services, maintain security, and improve your experience. This information may include:
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Contact details: your name, email address, phone number, and mailing address.
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Billing details: payment method, billing address, and transaction history.
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Account details: login credentials, security questions, and service preferences.
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Communications: information shared via online chats, support tickets, or phone calls.
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Preferences & engagement: survey responses, marketing preferences, and event participation.
FoliumAI services are intended for business and professional use. We do not knowingly collect or market to individuals under 18 years of age.
How we collect information
FoliumAI collects personal information in several ways, including but not limited to:
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Online registration forms and service sign-ups.
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Direct interactions (support tickets, phone calls, online chat).
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Surveys, feedback forms, and research participation.
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Automated tools such as analytics services (e.g., IP address, browser type, referring site, device type).
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Trusted third-party partners required to deliver services.
If you voluntarily disclose personal information on FoliumAI’s public forums (blogs, social media, or community spaces), that information may be collected and used by others outside of FoliumAI’s control.
How we use your information
Provision of Services
We use your information to:
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Deliver and manage AI-driven services you have requested.
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Provide technical support, updates, and improvements.
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Inform you about new features, tools, and solutions from FoliumAI.
Third-Party Services
Some FoliumAI solutions integrate with or rely on trusted third-party partners. Where necessary, we may share limited personal information (e.g., billing details with payment providers, account data for integrations) with these partners. They are contractually obligated to use your information solely for providing the agreed service.
Business Continuity
If FoliumAI undergoes a merger, acquisition, or corporate restructuring, your information may be transferred as part of business assets. You will be notified in advance of any material changes.
Analytics & Improvements
We use aggregated and anonymized data to analyze platform usage, improve AI models, and deliver more relevant content and features.
Communications
We may contact you with important service updates, account notifications, or promotional communications (newsletters, special offers). You may unsubscribe from promotional messages at any time.
Legal Disclosure
FoliumAI may disclose personal information when required to comply with legal obligations, protect the safety of users, or respond to law enforcement requests.
Legal basis for processing your data
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Contract – To provide the services you sign up for, including billing and support.
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Consent – For optional communications such as newsletters and promotional offers (can be withdrawn anytime).
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Legal Obligation – To comply with regulatory, tax, and law enforcement requirements.
Data storage & transfer
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Data is primarily stored in Canada under PIPEDA.
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For international transfers, FoliumAI complies with GDPR adequacy decisions (Article 45) and may rely on trusted partners certified under recognized frameworks.
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If your data is transferred outside your country, it will be protected under this Privacy Policy and applicable regulations.
Security of your data
FoliumAI employs industry-standard security practices, including:
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Encrypted communications (SSL/TLS).
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Secure servers and restricted access controls.
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Regular monitoring for unauthorized activity.
However, no system can be 100% secure. While FoliumAI strives to protect your data, risks associated with internet transmission remain.
Data retention
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Information tied to active accounts is retained as long as services are in use.
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Once services are terminated, account-related data may be retained for up to 7 years for auditing, tax, and legal purposes.
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Data used for analytics or AI training may be anonymized and retained beyond this period.
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Personal data will be deleted or anonymized once it is no longer required.
Cookies & tracking technologies
FoliumAI uses cookies and similar technologies to:
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Remember your preferences and account settings.
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Analyze site usage and performance.
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Provide personalized content and advertising.
You may block or delete cookies via your browser settings, but some site features may not function properly.
Information collected by our customers
FoliumAI clients may collect personal data from their users while using our AI services. Clients are responsible for ensuring compliance with GDPR and other privacy laws.
If you wish to request access, correction, or deletion of information collected by a FoliumAI client, please contact that client directly.
Social sign-in
FoliumAI may offer login options via third-party platforms (e.g., Google, LinkedIn). If you choose this method, the selected platform will share limited information with us to enable authentication.
You can disable social login via your FoliumAI account settings.
Updates to this policy
FoliumAI reserves the right to update this Privacy Policy at any time. Please review it periodically to stay informed of how we are protecting your data.
