13 Mar 2023
ChatGPT is the most recently developed chatbot that facilitates AI-powered chat. The usage of chatbots started decades ago. They are used for facilitating prompt communication, especially for customer relationship management and marketing purposes. However, traditional chatbots were only good for making pre-defined and fixed conversations. It means that they lacked the capability of understanding the user context. A very simple example of such a chatbot is an Instagram business page whose operating timing is set to 9 a.m. to 5 p.m. It means that whichever customers will contact this page within these times will get to communicate with an actual representative of the company. However, if a customer will try to contact this page outside operating hours, then a chatbot will reply with an auto-generated message.
The problem with these chatbots is that they cannot understand the customer’s query and hence, are not able to respond accordingly. AI-powered chat appeared on the scene to resolve this issue. The latter kind of chatbot is way more efficient than the traditional one. It has the capability to communicate with a user in real-time. Again, ChatGPT is a very good example of an AI-powered chatbot. You can literally talk to this chatbot about anything. However, even AI-powered chatbots have certain limitations associated with them. Apart from this, there are certain challenges in their development and operation too. This blog will try to highlight the top 3 challenges with these chatbots.
When people get too much comfortable with technology, they tend to disclose their personal information carelessly. Therefore, an AI-powered chatbot should be smart enough to take good care of the user’s sensitive information. Firstly, such chatbots should only ask users for information that is absolutely necessary. Secondly, the storage and dissemination of this information should also take place in a highly secure way. Ideally, the chatbot should keep and transmit the necessary information in an encrypted manner. In this way, we can prevent the AI-powered chat from all the potential cyber threats and attacks.
Although, AI-powered chat was essentially designed to understand user context and sentiments. However, it is not an easy task. At times, the chatbot might misinterpret the user’s emotions. Consequently, it will leave a very destructive impact on your overall business productivity. Therefore, you must put a lot of effort into designing an AI-powered chatbot. You have to thoroughly train it on a large dataset. This will ensure that your AI-powered chat is fully capable of dealing with various user situations.
No matter how many languages you have trained your AI-powered chatbot on, you can still not incorporate all the languages and their dialects into your training model. It means that if a user will use your AI-powered chat for querying in an unknown dialect, then it will either display no or flawed results. Therefore, it is very important to incorporate as many languages while training your chatbots as possible. Also, you should keep updating your chatbot’s knowledge base periodically. This will minimize the language barriers to the maximum extent possible.
AI-powered chat and chatbots are getting extremely popular these days. Their proper development and correct usage can indeed earn unprecedented revenues for your business. However, if you are looking to create your very own AI-powered chatbot, then you can consider taking the AI Data Services of Folium AI.
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